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How donee55 Handles Your Personal Information

Your account with donee55 involves real financial transactions — JazzCash deposits, Easypaisa transfers, Raast payments — and we take the handling of your personal data seriously. This policy explains exactly what we collect, why we collect it, and what you can do about it.

Account Data ProtectionPayment Privacy — JazzCash, Easypaisa, RaastYour Right to Access or DeleteDevice and Session SecurityPakistan-Region Scope
donee55 How donee55 Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Privacy

Email Privacy Request Send a written data request — access, correction or deletion — to our privacy email. We acknowledge requests and work through them in the order received.
Live Chat Account Help Open the live chat widget from any page in your account dashboard. Our support team can flag your request to the data team directly from the chat thread.
Account Settings Panel Some data controls — like updating your contact number or changing your linked wallet details for JazzCash or Easypaisa — are available directly inside account settings without a support ticket.
DATA HANDLING PRACTICES

How We Protect and Manage Your Data

Account Security and Access Controls

Your donee55 account uses OTP verification at login. If we detect a sign-in from an unfamiliar device or location, we send a confirmation code to your registered mobile number before granting access.

Cookie Use and Session Data

We use functional cookies to hold your session while you move between the lobby, your wallet and the cashier. Analytics cookies help us understand page performance. You can manage cookie preferences through your browser settings.

Data Retention and Deletion

Transaction and account records are held for the period required by applicable compliance obligations in your region. Once that period passes, data is flagged for deletion. You can request early review of your record through the privacy email.

Requesting Changes to Your Information

To correct your registered name, update your linked Easypaisa or Raast number, or request a full data export, contact support via live chat or the privacy email. We will confirm the update once identity is verified.

Common Questions About Your Data

We collect your name, contact number, email address and payment identifiers — such as the mobile number tied to your JazzCash or Easypaisa wallet. Device and session data is also logged to protect your login.

No. We only receive a transaction reference from the payment processor. Your wallet PIN and bank credentials never pass through our systems at any stage of a deposit or withdrawal.

Yes. Send a data access request to our privacy email from your registered address. We will compile and return your account and transaction data within the timeframe stated in our response.

Contact us via live chat or privacy email with a deletion request. We will close your account and begin the data removal process, subject to retention periods required by compliance rules in your region.

We share data only with payment processors — JazzCash, Easypaisa, Raast — and only the information needed to complete your transaction. We do not sell or share data with marketing third parties.

Go to account settings to update contact details directly, or use live chat if you need help. Changes to payment-linked numbers like Raast or Easypaisa require identity verification before they take effect.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.